Smart CSM Clinic — Last updated: 5 July 2026
These Terms of Use ("Terms") govern your access to and use of the Smart CSM Clinic application, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
The Service is provided to authorised users of subscribing organisations. You may only access the Service using credentials issued to you by an administrator of your organisation. You must be at least 18 years of age and have the legal capacity to enter into these Terms.
You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You must notify your administrator immediately of any suspected unauthorised access. Sharing accounts is prohibited.
Unauthorised access to, or use of, the Service is strictly prohibited and may constitute a criminal offence under the Computer Misuse Act 1990 and equivalent legislation. We reserve the right to monitor use of the Service and to report suspected unlawful activity to law enforcement authorities.
You agree not to:
All content, software, trademarks, logos, and other materials made available through the Service are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. Unauthorised reproduction or distribution of any portion of the Service may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law.
The Service processes clinical and patient information under the direction of the subscribing organisation, which acts as the data controller. You must handle all patient data in accordance with your organisation's policies, professional obligations, and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
The Service supports, and does not replace, clinical judgement. Any decision regarding patient care remains the sole responsibility of the treating clinician.
We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time; continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Service. Nothing in these Terms limits liability that cannot be excluded by law.
We, or your organisation's administrator, may suspend or terminate your access to the Service at any time and for any reason, including breach of these Terms.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with them.
Questions about these Terms should be directed to your Smart CSM Clinic account administrator.